Hello Meta Support Team, I’m writing regarding unauthorized charges on our Business Manager account.
Business ID: [BUSINESS ID AZONOSÍTÓD]
Ad Account ID: [AD ACCOUNT ID - HIRDETÉSI FIÓK AZONOSÍTÓD]
Campaign: [AZ ÉRINTETT KAMPÁNY NEVE]
Total unauthorized spend: [ELKÖLTÖTT ÖSSZEG]
We have secured the account (new password, 2FA confirmed) and paused any unauthorized campaign activity. These charges were not authorized or approved by us.
We kindly request a full refund of the [ELKÖLTÖTT ÖSSZEG] under “unauthorized charges on our account.” According to Meta’s policy, refunds may take several weeks and are issued back to the original payment method after proper investigation.
Please confirm receipt and let us know if any additional documentation is required.
Thank you for your prompt attention to this urgent matter!
Bests,
[A NEVED]
Itt éred el a Facebook Chat Support-ot: https://www.facebook.com/business/help
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